Client Services Team Lead

Crown Worldwide Group (crownworldwide.com) operates from over 250 locations in 55 countries, providing global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third-party logistics. Established in 1965, the Crown Worldwide Group is a privately held company with global headquarters in Hong Kong.

We take pride in being an Equal Opportunities Employer. We are committed to staff development, with a strong talent management program in place to recognize and reward excellence. Our culture supports and enables staff to enjoy their work, reach their potential and grow in the company.

We are looking for a qualified fulltime candidate for the position of Client Services Team Lead for our Information Management Division.

Job Description

Client Coordination Area: Communicate with clients professionally via email and phone regarding documentation requests, carton retrieval, new storage placements, and related.

Daily Operations Coordination:

Prepare daily delivery/pick-up/return job orders in the system.

Arrange transportation schedules and coordinate with drivers and warehouse teams.

Ensure materials, work orders, and vehicle assignments are properly prepared before dispatch.

Records System Management (O'Neil RS-SQL):

Locate items in the system.

Process store/pull/transfer transactions.

Run system reports for clients and internal teams.

Update inventory lists and maintain record accuracy at all times.

Documentation & Reporting:

Compile and summarise daily activity reports.

Prepare and submit accurate monthly reports for invoicing

Cross-Functional Coordination:

Liaise with warehouse, drivers, finance, customer service, and other internal departments as needed.

Support ad-hoc operational tasks related to RMS workflow.

Qualifications

Bachelor's degree in any field.

English: Able to read and write professional emails (required).

Computer skills;- Good command of MS Office (Excel, Outlook, Word).

Comfortable using English-only system interfaces (training on O'Neil RS-SQL provided).

Strong organisational skills and attention to detail.

Ability to manage multiple operational tasks and prioritise effectively.

Service-minded and able to communicate clearly with clients and internal teams.

Experience in logistics, warehouse administration, records management or operations support is an advantage.

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.