Role Overview
The Client Success & Partnership Manager is responsible for managing, supporting, and developing relationships with the company's existing partners. The main objective of this role is to strengthen long-term cooperation with partners, increase partner satisfaction, and drive sustainable growth.
The Client Success & Partnership Manager plays an important role in maximizing the performance of existing partners by helping them expand their client base, increase trading volumes, and effectively utilize the company's partnership programs, trading products, and promotional opportunities.
The Client Success & Partnership Manager will also communicate with new potential partners who express interest in cooperation through support tickets and chats, introducing partnership opportunities and helping establish initial working relationships.
The role requires proactive communication with partners, close coordination with internal teams, and collaboration with the Partner Growth and Development Managers team to support partner growth and improve the overall performance of the partner network.
Initial Responsibilities
During the initial 3-month trial period, the employee will work in a hybrid role, partially performing responsibilities related to Customer Care (CS) while also gradually taking on Key Account Manager (KAM) duties.
During this period, the employee will:
- Support existing partners in operational and product-related matters
- Communicate with partners and assist them with day-to-day requests
- Begin working with current partners and helping them grow their activity
- Perform KAM-related tasks while learning internal processes and partner management practices
- Upon successful completion of the 3-month probation period, and subject to positive performance results, the employee will transition fully into the Key Account Manager role and will become eligible for the bonus incentive system.
Key Responsibilities
- Maintain regular communication with partners and build long-term working relationships.
- Manage partners with low or declining performance, supporting them in improving engagement and developing their business with the company.
- Provide assistance to partners in operational, business, and product-related matters.
- Support partners in expanding their client base and increasing trading volumes.
- Handle new partnership inquiries received through support tickets and communicate with potential partners interested in cooperation.
- Introduce new partners to the company's products, services, and partnership programs.
- Work closely with the Partner Growth and Development Managers team to coordinate partner development initiatives.
- Coordinate with internal teams (CS, Payments, Technical Support, Marketing, etc.) to resolve partner requests.
- Support partners in promotional activities aimed at attracting new clients.
- Ensure partners receive timely updates regarding company services and important operational changes.
- Being available for Partners over the phone 24/7.
- Conduct regular face-to-face meetings with partners and clients to strengthen relationships
- Travel to meet partners and support business development activities
- Organize and participate in business trips, including bus trips and on-site visits
- Represent the company during in-person meetings, events, and partner visitsMaintain strong communication through both remote and in-person interactions
Working Conditions Occasional communication outside standard working hours (e.g., evenings or weekends) may be required to provide timely support when partners reach out.
What we offer:
- Competitive compensation package, including base salary and incentive structure.
- Attractive benefits such as: health insurance, travel allowances, birthday celebrations, sponsored courses, eyeglasses, and more.
