Company Overview:
Ultima Markets is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to 250+ CFD financial instruments, including Forex, Commodities, Indices and Shares.
You can visit our website: https://www.ultimamarkets.com/ to understand more about our company.
Job Position: Client Support Executive (Laos Speaking)
Work Hours: Flexible Shift (Normal Working Time: Mon-Fri, 9.30 am-6.30 pm.)
Work Policy: Onsite
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Key Responsibilities:
- Respond to provide exceptional client service via phone, email, chat in Lao and English (or Thai, if applicable).
- Diagnose and troubleshoot client issues, providing effective solutions and escalating complex problems to higher-level support when necessary.
- Maintain a deep understanding of the company&aposs products and services to offer accurate and insightful information to clients.
- Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the company&aposs offerings.
- Keep detailed records of client interactions, issues, and resolutions in the company&aposs system.
- Gather client feedback on products and services to share with relevant departments for continuous improvement.
- Moving towards the next generation of customer service that offers higher automation and intelligence.
- Translate customer support instruction articles through linguistic advantages.
- Ad-hoc tasks from supervisor.
Qualifications:
- Bachelor&aposs degree in any field; fresh graduates who have passionate in financial or investment are welcome.
- At least 1-2 years of experience in Client Service (Experience in Forex, Crypto, or Fintech is a plus.)
- Knowledge of CFDs products and basic investment is a plus
- Customer-oriented mindset and willingness to assist customers and resolve issues with genuine care.
- Ability to understand client issues and resolve them quickly and efficiently.
- Fluent in Lao (spoken and written) and proficient in English and Thai.
- Basic knowledge of relevant tools, CRM systems, and software.
- Able to work as shift and flexibility.
- Living in Thailand and able to relocate to work in an office in Bangkok,Thailand
