Cloud Security Lead (TAM Focused) - Fluent in Thai

Job Highlight:

• Competitive salary and benefits

• Work directly with professional IT vendors

• Utilize both business and technical skills to achieve the result

• Opportunity to learn and develop skillsets throughout your career

• Career Booster – grow your career as you can go

Roles and Responsibilities:

— Role as Cloud Security Lead

• Manage a team, driving a long-term technical skill development plan to ensure growth in implementation and support expertise.

• Provide guidance and stay on top of implementation and resolution of complex technical issues for the team across CDN, WAF, Mobile Security, and other DevSecOps solutions.

• Utilize task-tracking tools to assign work, monitor progress closely, and ensure all customer deliverables are met on schedule.

• Act as a senior technical mentor to resolve complex issues.

• Lead the team with understanding of strengths and weaknesses of each member and continue to drive the team to be professional, responsible, and able deliver the best result to clients.

• Stay updated on industry trends and emerging technologies to recommend improvements that enhance customers security posture.

– Role as Technical Account Manager

• Manage the technical aspects of a client's account.

• Act as the primary point of contact between the client and the company's technical team.

• Collaborate with internal teams and vendors to provide support and troubleshooting for technical issues.

• Ensure client satisfaction with their deployed solutions and with the clear roadmap to better enhance and utilise the solution in client's environments.

• Manage project timelines and coordinate resources.

• Provide guidance to clients on technical best practices and holistic view of their architecture.

• Identify new opportunities to grow the account.

• Expand the scope of the company's services for the client.

Qualification and Experience:

• At least 5 years of experience in enterprise IT Cyber Security, network/system Infrastructure, and technical implementation.

• Bachelor's degree in computer science, computer engineering, information technology, or related fields.

• Previous experience in customer service/support, solution consultant, solution engineer, technical account management, or a related field.

• Strong technical skills and knowledge of Cybersecurity, cloud infrastructure, web application, and DevSecOps.

• Strong leadership skills and experience in managing and coaching the technical team.

• Excellent communication and interpersonal skills to interact with clients and internal teams. Able to explain complex technical matters with analogy and simple language.

• Project management skills to coordinate resources and timelines.

• Experience working with cloud-based technologies such as Akamai, Imperva, CloudFlare, is preferable.

• Experience working with Network Enterprise technologies such as Proxy server, DNS, HTTP/HTTPS Protocol, Caching Logic & Content Delivery, and Load Balancing is preferable.

• Good communication in English (Listening, speaking, reading, writing).Bachelor's degree in computer science, computer engineering, information technology, or related fields.

*Professional-level networking certification such as Certified Network Professional (CCNP, CCIE, CySA+, ACP, ACE and Other) will be given special consideration.