Job Description
This position primarily supports our Club Services team. The Club Services Administrator provides general administrative support, so that the department as a whole can deliver the expected level of customer service and reservation services to our Club Points Owners.
Key Responsibilities:
- Assist in the department objective to deliver a high level of customer service for Club Points Owners.
- On-going administrative support to ensure high customer satisfaction levels.
- Document workflow for all department processes and review for streamlining and improvement.
- Ensure content accuracy and synchronization across the Club's website and other communication materials.
- Assist with the administration of systems and data.
- Execute all processes related to owner e-communications, such as newsletters, greetings, promotions, club fee invoicing and other outbound campaigns.
- To keep a digital photo library for business use.
- To keep records of all the updated artwork for future reference.
- To make sure that the workspace is clean and organized at all times.
- Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external,in line with company values.
- Facilitate department activities in support of company objectives and requirements.
- Complete other tasks that may be assigned from time to time.
Qualifications
- Min. 1 year-experience in customer service or similar role.
- Bachelor's degree (desirable).
- Excellent English and Thai written and verbal skills.
- Computer literate, proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
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