Job Description
PRIMARY RESPONSIBILITIES:
- Co-ordinates and manages the day-to-day operations of the hotel under the direction of the Cluster General Manager and the guidelines of Dusit International.
- Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement. Takes a strategic overview and planning ahead to maximize revenue.
- Executes the hotel's business plan and direction to maximize profitability. Leads and inspires all subordinates to achieve the hotel's mission.
- Provides leadership by ensuring a high level of good will through guest/associates interaction.
- Supervises all operational activities of the hotel to ensure maximum guest satisfaction.
- Facilitates the efficient operation of the staff, communicates with the hotel division heads to assure proper maintenance of the property and distributes information and correspondence to guests.
- Ensures the communication between all sub-department is properly done using the right channel of delegation.
- Analyses activities of competitors and creates more opportunities for our hotel/s and identifies market needs both for hotel guests, serviced apartments, and local markets.
- Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel's business plan.
- Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
- Creates an operating environment that assures consistent guest satisfaction.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
- Understands the government regulations affecting hotel's operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
- Recruits, interviews, hires, and trains designated department heads. Also responsible for planning, assigning, and directing work; appraising performance; rewarding and disciplining the hotel management staff.
- Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
- Encourages staff development and training. Provides and supports the most effective training to all staff regularly.
- Coaches and counsels all staff, especially the department heads to be able to lead their respective departments efficiently.
- Works closely with Human Resources Department in case of unrest situations caused by staff. Addressing complaints and resolving problems.
- Sets the example for staff to deliver a standard of service and presentation that meets guests needs and expectations.
- Performs other duties as assigned by General Manager
REPORT LINES & COMMUNICATION
- The Cluster Director of Operations is directly responsible to the Cluster General Manager, he maintain a good working relation with all Directors of other departments.
- He maintains also relation with external contact: Travel Agency, Tour Operator, Supplier, Government Official, all companies related to the hotel activity.
- Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
Others
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
Accountabilities
- Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
Company's Culture
- Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute
CONFIDENTIALITY
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT
- Minimum education of Bachelor degree in Hotel Management, Business Administration or relevant discipline.
- Minimum 7 10 years of Hotel Manager or Director of Operations experience at a property of similar size and complexity.
- Should be well versed with overall Hotel operations, business planning, understanding of P&L statements, audit requirement and compliance matters.
- Skillful in project planning/ tasks and able to prioritize projects/ tasks
- Speaks fluent English and ability to communicate in other languages preferred.
- Ability to think strategically and meet challenging deadlines.
