Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As the Director of Operations, you work closely with the General Manager to oversee all operational departments, including front office, housekeeping, food and beverage, and other key departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. As a
Director of Operations, you don't just oversee all aspects of hotel operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Leadership & Strategic Direction: Lead operational departments to ensure alignment with hotel goals. Partner with the General Manager to develop and execute performance-driven strategies.
- Operational Oversight: Manage daily hotel operations for seamless guest experiences. Drive process improvements to enhance efficiency and reduce costs.
- Guest Experience: Ensure service excellence across all guest interactions. Monitor feedback and implement initiatives to elevate satisfaction.
- Financial Management: Oversee departmental budgets and cost control. Analyze financial reports to improve profitability without compromising quality.
- Team Development: Motivate and develop department heads and teams. Promote continuous learning and a high-performance culture.
- Cross-Functional Collaboration: Coordinate with all departments for smooth operations. Align with sales, marketing, and revenue teams to support business goals.
- Compliance & Risk: Ensure adherence to health, safety, and regulatory standards. Manage risk through policy enforcement and emergency protocols.
- Reporting & Analytics: Deliver regular performance reports and leadership insights. Track KPIs to guide data-driven decisions.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In Addition, This Role Requires The Following Minimum Qualifications
- A degree in hospitality management, business administration, or a related field is preferred.
- Proven leadership in senior hotel operations, preferably within luxury hospitality.
- Deep knowledge of hotel functions—front office, housekeeping, F&B, and engineering.
- Strong ability to lead, engage, and develop high-performing teams.
- Skilled in budgeting, forecasting, cost control, and financial analysis.
- Familiar with hotel PMS and operational software.
- Excellent interpersonal skills with a cross-functional, guest-centric approach.
- Understanding of safety, regulatory standards, and risk management protocols.
- Willingness to work varied hours, including nights, weekends, and holidays.
- Fluent in English; additional languages are an asset.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
About The Team
How We'll Help You Thrive
Benefits
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
