Company Description
NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.
Job Description
Data Analysis & Reporting:
- Collect and analyze data from various sources (PMS, RMS, and OTAs) to identify trends and provide actionable insights.
- Prepare daily, weekly, and monthly revenue performance reports, including forecasting and benchmarking analysis.
- To actively participate in the production of the hotel's annual budget and to assist in the creation, update and evaluation of the hotel Sales and Marketing plan.
- Monitor competitor availability and pricing on a daily basis, using all available tools.
- Ensure weekly/monthly reporting to the regional/corporate office is adhered to in a timely manner.
Strategy Implementation:
- To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment.
- To prepare monthly accurate 12 months forecast for hotel rooms revenue by Market Segment.
- To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality.
- To prepare and chair a weekly Revenue Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
- Monitor and ensure the alignment of rates and availability across all distribution channels.
- Provide support with the tactical implementation of revenue initiatives, such as promotions, flash sales, and last-minute offers.
- Assist in the overall rate loading process throughout Minor distribution network.
- To be part of all Revenue management related meetings and take note of specific action points that is to be noted, circulated and put in action.
- Responsible to drive maximum revenues through preferred channels by applying relevant pricing and inventory management.
Revenue Optimization:
- Help optimize room inventory and pricing to maximize hotel revenues.
- To continuously manipulate availability & rates while ensuring parity across all distribution channels. This allows maximum flexibility to capture all market buying patterns while optimising REVPAR.
- Support the evaluation of market demand, booking trends, and competitor analysis to suggest revenue-maximizing adjustments.
- Collaborate with the marketing and sales teams to align strategies for targeted revenue growth.
- To introduce incremental revenue generators to maximise overall hotel revenue.
- Ensure optimal use, and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed.
System Support & Maintenance:
- Provide support in the management and maintenance of the Revenue Management Systems (RMS) and ensure data accuracy.
- Assist with troubleshooting system-related issues and coordinate with IT or external vendors for resolution.
- Ensure available technology (PMS & RMS) is fully utilized and understood according to property specific business mix and requirements.
- Maintaining high standards of data quality through system maintenance.
Training & Development:
- Assist in training hotel teams on revenue management tools, systems, and strategies.
- Stay updated with the latest trends, tools, and techniques in revenue management and share knowledge with the broader team.
- Be responsible for all Recruitment & Selection into the Revenue/Reservation department.
- Ensure an effective Training & Development Calendar is in place & adhered to, that all Team members have a Personal Development Plan and clearly defined objectives, and that a Succession Plan exists within the department.
Collaboration & Communication:
- Work closely with the hotel(s) general managers, S&M and front-office teams to ensure that revenue strategies are effectively implemented at the property level.
- Communicate performance insights and recommend adjustments to hotel teams and regional leadership.
- To ensure compliance with brand, regional and owning company Processes and Procedures pertaining to Revenue Management.
- To provide the sales team with performance analysis of top producing accounts, thus providing required analysis to support pricing and re-contracting.
- Set monthly targets of upselling revenue for front office and reservations department.
- Assist the Sales & Marketing Team in devising marketing campaigns, to ensure that the Hotel reaches the right people, at the right time, in the right place.
Qualifications
Qualifications & Experience:
- Bachelor's degree in Hospitality, Business, or related field.
- 3-5 years of experience in a revenue management role within the hospitality industry.
- Proficient in revenue management systems (e.g., Opera, IDeaS, STR, or similar).
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Excellent communication and collaboration skills.
Technical Skills And Knowledge
- Strong numerical and analytical skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Attention to detail and accuracy.
- Familiarity with hotel operations and distribution channels.
- Proficiency in Excel and other analytical tools.
