Job Summary
The Cluster Revenue Manager is responsible for maximizing the revenue and profitability of the designated properties through strategic pricing, inventory management, and demand forecasting. This role will focus on rooms as the main revenue driver, with additional responsibilities for optimizing performance of the designated properties ancillary revenue streams.
Job Responsibilities
Revenue & Yield Management
- Develop and implement pricing strategies to maximize rooms revenue.
- Monitor designated properties performance through key metrics (RevPAR, ADR, Occupancy, RGI).
- Manage room inventory across all distribution channels (Brand.com, OTAs, GDS, Direct Reservations).
- Oversee availability, length of stay, and rate restrictions to optimise occupancy and ADR performance.
- Continuously monitor competitor pricing, market dynamics, and major city-wide events to anticipate demand shifts and refine revenue strategies
- Ensure revenue management practices align with brand standards and owner expectations.
Forecasting & Reporting
- Prepare monthly forecasts for rooms revenue.
- Analyze pickup, booking pace, and market demand to adjust forecasts.
- Present monthly revenue performance reports to management and ownership.
- Provide insights and recommendations to the Cluster General Manager and Sales & Marketing team.
Collaboration
- Work closely with Sales & Marketing to align pricing with promotional activities.
- Support Front Office in upselling programs and overbooking strategies.
- Coordinate with F&B team to monitor outlet/bar performance and recommend revenue opportunities (special menus, promotions, bundling with rooms).
Systems & Distribution
- Manage rate loading, inventory, and promotions in HMS, CRS, and channel manager systems.
- Ensure rate parity and accuracy across all online channels.
- Optimize visibility on OTAs, metasearch, and digital platforms.
Reservations Operations & Team Management
- Lead and mentor the reservations team to ensure operational excellence.
- Maintain data accuracy and integrity across all reservation systems.
- Align team practices with current rate strategies and restrictions.
- Educate team members on property seasonality and demand patterns.
- Serve as the primary escalation point for complex inquiries and challenges.
Additional Responsibilities
- Track and analyze guest booking behaviors, cancellation patterns, and lead times.
- Support budgeting process with accurate data-driven revenue projections.
- Identify ancillary revenue opportunities (e.g., packages with dining, upsell offers).
- Ensure compliance with designated properties brand standards, policies, and procedures.
Job Requirements
- Bachelor's degree in hospitality, Business, or related field preferred.
- Minimum 3-5 years experience in revenue management or reservations in a designated properties environment.
- Strong analytical and numerical skills with knowledge of revenue management principles.
- Proficiency in PMS, RMS, and channel management systems (e.g., SynXis, Lighthouse).
- Proficient in Thai language and English language.
- Advanced skills in Excel, Power BI (or similar reporting tools).
- Strong communication and presentation skills.
- Detail-oriented, with the ability to work under pressure and make strategic decisions quickly.
