The Collection Control Specialist is responsible for coordinating and providing consultation for Collection Team. This role offers guidance and operational direction to support and align with the company's business direction.
Your Role
- Monitor and control debt collection procedures for internal staff and external agencies to ensure strict adherence to policies.
- Coordinate with Compliance to review and update Collections procedures and manuals (Process & Procedure / Collections Manual) to reflect current regulations.
- Monitor the timely closure of customer complaints from the ticketing system and track disciplinary actions.
- Prepare and compile all necessary documentation for internal and external audits.
- Monitor and track the implementation of corrective Action Plans resulting from audit findings.
Specification
- Fluently communication in Thai.
- 2-4 year of experience in auditing and controlling debt collection procedures or knowledge of regulations related to the Debt Collection Act, PDPA, or other relevant.
- Experiences in Call Center QC,QA Quality Control, Quality Assurance would also welcome.
- Excellent knowledge and understanding of the company's policies and procedures.
Nice to Have
- Skills in persuasion, motivation, and communication to ensure mutual understanding.
- Ability to handle documentation efficiently, accurately, and punctually.
