Collections Officer

Job Responsibilities

• Manage and monitor premium collections from clients to ensure timely payment and healthy cash flow.
• Follow up on outstanding receivables and coordinate with clients, Account Executives, and Business Units to resolve overdue accounts.
• Prepare and maintain Accounts Receivable aging reports and collection status reports.
• Perform reconciliation of customer accounts and investigate discrepancies.
• Coordinate with insurers and internal stakeholders regarding premium collection and payment matters.
• Issue statements of account, payment reminders, and other collection-related correspondence.
• Record and update collection transactions accurately in the accounting system.
• Support month-end closing activities by ensuring collection records are complete and accurate.
• Assist in cash receipt reconciliation and allocation of customer payments.
• Prepare collection analysis and ad hoc reports for management.
• Ensure compliance with company policies, internal controls, and accounting procedures.
• Support process improvement initiatives to enhance collection efficiency and customer service.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• At least 3–5 years of experience in Accounts Receivable, Collection, or Credit Control.
• Experience in the insurance or insurance brokerage industry is an advantage.
• Good understanding of accounting principles and receivable management.
• Strong communication and negotiation skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Experience with ERP or accounting systems is preferred.
• Detail-oriented, well organized, and able to work under pressure.
• Good command of both Thai and English.