Collections Supervisor

About LG Electronics

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, Life's Good, embodies our commitment to ensuring a happier, better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

Our management philosophy, Jeong-do Management, embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management, these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

About the job

This role involves managing a team to enhance collection efficiency, monitor performance metrics, and implement strategic initiatives to improve financial outcomes. The ideal candidate will lead by designing incentive structures, conducting performance reviews, and identifying opportunities for process improvements, including the integration of new payment systems and outsourcing partnerships.

Responsibilities

• Monitor staff performance based on Number of call per day, Collection rate or productivity and Staff responsibility
• Assign AR target to collection staff
• Closely monitor each AR result by comparing day by day with previous month and variance
• Design an action plan to respond current situation
• Random review call recording of collection staff
• Design a tiered incentives where eligibility is based on surpassing prior performance
• Analyze follow up result and find out solution to improve productivity
• Implement new payment gateway as 2 phase for new and existing customer
• Design commission for their performance

Requirements

• Bachelor's degree in Finance, Business Administration, or a related field; an MBA or relevant certification is a plus.
• Minimum 5 years of experience in collections or AR management, preferably in a subscription-based service industry.
• Proven track record in managing and motivating a team to achieve high collection rates.
• Strong analytical skills to monitor and interpret AR performance metrics (e.g., call volume, collection rates).
• Excellent leadership and team management abilities to assign and track AR targets effectively.
• Strategic thinking to design and implement action plans and incentive structures based on performance analysis.
• Good command in English and Thai