Supervise Collection Operations: Oversee daily operations for both in-house collection agents and external vendor teams to meet target recovery rates.
Allocate Accounts & Workloads: Strategically assign delinquent accounts and leads across internal teams and vendors to optimize collections efficiency.
Coach & Develop Staff: Provide regular training, feedback, and support to agents to improve negotiation skills and phone handling quality.
Manage Escalations: Handle complex or high-priority overdue accounts and assist team members with difficult customer calls.
Ensure Compliance & Quality: Monitor call standards and interaction records to ensure compliance with company policies, legal regulations, and SOPs.
Track & Report Performance: Monitor key collection metrics, analyze overdue portfolio trends, and present performance reports to management.
Improve Processes: Collaborate with internal teams to handle project updates and propose practical ways to streamline collection workflows.
What You'll Need
Education: Bachelor's degree in Finance, Accounting, Business Management, or a related field.
Experience: At least 3 years of experience in accounts receivable, debt collection, or credit control. Experience supervising or leading a team is preferred.
Legal Knowledge: Basic understanding of debt collection laws and regulations in Thailand is a strong plus.
Technical Skills: Proficient in Microsoft Excel and Google Sheets for tracking, data management, and reporting.
Soft Skills: Clear communication, strong negotiation capabilities, and a practical approach to resolving challenging scenarios.
Attributes: High level of integrity, strong sense of confidentiality, and the ability to work well under pressure in a fast-paced environment.
