Job Description
Vendor Support & Management:
- Coordinate with external vendors to support inquiries, provide guidance, and help resolve issues, ensuring smooth and positive working relationships.
- Coordinate operational tasks with vendors, providing necessary guidance and documentation in line with the team's operational plans.
- Support the review of outstanding balances and coordinate with internal departments, such as Finance and Customer Service, to facilitate accurate and timely payments to vendors.
Administrative Support, Data & Reporting
- Monitor and extract raw data from SFTP systems daily, performing routine validation and processing to provide the team with accurate and reliable data.
- Prepare operational reports and documentation, including creating discount files, maintaining logs, and ensuring data and numerical accuracy.
- Organize and upload data, documents, and deliverables to the company's internal database accurately and within defined timelines.
- Assist in adopting and integrating new digital tools and technologies to streamline administrative workflows, enhancing overall support speed and efficiency.
Problem Solving & Collaboration
- Follow up on assigned tasks and collaborate effectively with internal and external teams to ensure the successful completion of projects and assigned cases.
- Handle day-to-day operational issues and coordinate with relevant teams to resolve problems and minimize disruptions.
Requirements
- Bachelor's degree in Business Administration, Finance, or a related field (New graduates with a strong willingness to learn are welcome).
- Proficient in Microsoft Excel or Google Sheets (e.g., Pivot Tables, VLOOKUP / XLOOKUP) for data organization and support tracking.
- Highly detail-oriented and accurate when handling payment figures, structures, and documentation.
- Excellent interpersonal and communication skills with a strong ability to coordinate smoothly across various teams.
- A strong service-oriented mindset, proactive attitude, and commitment to collaborative teamwork
