Develop strategy and practical actionable solutions to grow the retail and wholesale network
Proactively develop and manage the network both internal boutiques, and with retail partners to ensure increased visibility and profitability
Build and implement local strategies to develop sales, marketing, CRM and seamless client experience
Establish and implement local marketing & communication strategy together and associated budget, to grow brand awareness in Thailand
Lead retail projects, including but not limited to the implementation of new retail boutique opening, and refurbishment
Monitor and share updated reports on competitor's new boutiques, marketing activities, sales trend & events with HQ and Southeast Asia office
Partner with HQ and Southeast Asia team to ensure that Retail, Wholesale, Operations, Marketing and Communications are delivered with excellence and within Maison's guidelines
Client Development
Propose and monitor local marketing initiatives and programs, to recruit new clients and nurture communities of the brand
Create a consistent pipeline of initiatives to drive client acquisition, engagement, and increased client return rate
Champion a clienteling mindset and have an entrepreneurial drive to drive new business initiatives
Build and develop strong relationships with our VICs
P&L Management
Profit and Loss ownership; propose and implement an annual budget
Monitor the right implementation of budget expenses and follows-up of the retail and wholesale sales, proposing corrective action if necessary
Team Management and Development
Lead and manage the boutique and office team
Engage and motivate a team focused on delivering excellence and development by exemplifying the values of care, enriching communities, efficient accountability, and continuous improvement
Identify, develop and retain talents
Operations
Manage merchandising allocation & assortment for Retail, Wholesale and Travel Retail network.
Ensure that Brand's customer service and repairs are done in a timely manner; manage these processes using the support of Regional Shared Services, if appropriate
Ensure that appropriate reporting is provided to Headquarters, in terms of sales analysis and finance
Training
Organize and conduct regular training sessions for own team members, for retail partners staff
Identify the training needs, and discuss with South East Asia team on specific training needs
