Acquire opinions and needs of customers, then work closely with Operations, to improve service quality, and bring positive experiences and satisfaction to customers.
Provides prompt and efficient service to Sellers including the appropriate escalation of Sellers issues.
Assist with high-severity requests or issue escalations as needed.
Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
Driven to achieve team goals and transparently sharing ideas to help the team improve performance.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Liaise with other departments such as Operations teams as required to resolve Seller's issues and questions
Requirements
Thai nationality
Bachelor's Degree in any related field.
At least 2+ years experience in a customer service contact center or crisis case management
Good at communication, negotiation, and problem-solving.
Work independently and proactively take on new responsibilities where most needed.
Good data analysis skills and Google Sheets is a big plus.
A proactive, fast learner, team player with ability to work in dynamic environments
