Complaint Management

Job Description

Are you passionate about quality, problem-solving, and driving continuous improvement Join us at Bosch Amata Plant as a key player in our Complaint Management team, where you'll work closely with suppliers, internal teams, and global systems to uphold world-class quality standards.

ðŸ Primary Function

You will lead and support complaint management activities, drive 8D reporting excellence, and ensure that all quality and safety requirements are met. This role is ideal for candidates who enjoy analytical work, cross-functional coordination, and continuous improvement.

🎯 Key Responsibilities

• Manage complaint handling processes aligned with KPIs.
• Drive action plans to achieve key performance indicators related to Supplier and Customer Related Incidents (SRI/CRI).
• Monitor and follow up on supplier 8D reports with focus on quality and on-time closure ( 60 days).
• Implement and support global tools such as SupplyOn for 8D reporting.
• Maintain updated work processes in compliance with Bosch Quality Management Systems, ISO/IATF16949, and safety/environmental standards.
• Coordinate competency development and maintain 100% skill matrix penetration.
• Support internal and external audits, including Corrective/Preventive Action (C/AU) closure.
• Participate in safety activities and continuous improvement projects assigned by the Head of Department.
• Utilize SAP for monitoring quality-related processes.

Qualifications

🚠Qualifications

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or related fields.
• 5 years of experience in quality control within automotive manufacturing or related industries.
• Strong understanding of Quality Management Systems (ISO/IATF16949, ISO9000, ISO14001).
• Training in core tools: APQP, FMEA, Control Plan, MSA, SPC, PPAP, VDA, CSR.
• Good English proficiency (speaking, listening, reading).
• Strong computer skills: MS Excel, Word, PowerPoint, Outlook

Additional Information

✨ Why Join Us

At Bosch, you'll be part of a global organization committed to quality, innovation, and continuous improvement. You will work with experts in quality management and play a crucial role in ensuring customer satisfaction and operational excellence.