Concierge - Residences

Additional Information(Local-Thai)

Job Number25136313

Job CategoryRooms & Guest Services Operations

LocationThe St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP

ScheduleFull Time

Located RemotelyN

Position Type Non-Management

Position Summary

Guest Services & Requests

• Respond promptly and professionally to residents owner / tenants requests for special arrangements or services, such as transportation, dining reservations, housekeeping, dry cleaning, or maintenance.
• Coordinate with internal departments or external service providers to fulfill requests, ensuring timely and satisfactory delivery.
• Handle unique or special needs with discretion and care, following up to confirm resident satisfaction.
  
  

Information & Communication

• Provide accurate and helpful information about the residence, amenities, and surrounding area, including local attractions, events, and services.
• Answer, record, and process all resident calls, messages, inquiries, and concerns using clear and courteous communication.
• Liaise with relevant departments (e.g., Concierge, Housekeeping, Engineering) to resolve issues or fulfill requests efficiently.
  
  

Daily Operations

• Review daily logs and memos to stay informed of ongoing matters and document relevant updates in shift logbooks.
• Monitor the lounge and common areas for seating availability, service quality, safety, and guest comfort.
• Maintain a visible and approachable presence at the reception desk to welcome and assist residents owner / tenants and guests.
  
  

Safety & Standards

• Report any accidents, injuries, or unsafe conditions to management immediately.
• Complete required safety training and certifications.
• Adhere to all company policies and procedures, including grooming standards, confidentiality protocols, and asset protection.
  
  

Professional Conduct

• Greet all residents owner / tenants and guests warmly and respectfully, anticipating their needs and offering assistance proactively.
• Communicate clearly and professionally in person, over the phone, and in written correspondence.
• Assist individuals with disabilities and ensure all residents feel genuinely appreciated.
  
  

Teamwork & Collaboration

• Foster positive working relationships with colleagues and support team efforts to achieve shared goals.
• Listen actively and respond appropriately to the concerns of fellow team members.
• Comply with quality assurance standards and contribute to a culture of excellence.
  
  

Physical Requirements

• Stand, sit, or walk for extended periods during shifts.
• Move, lift, carry, push, or pull items weighing up to 10 pounds without assistance.
  
  

Additional Duties

• Perform other reasonable tasks as assigned by supervisors to support the smooth operation of the residence.
  
  

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.