Role purpose:
We are looking for a Consumer Insights Director (Account Director) to lead and grow a portfolio of accounts, offering compelling and impactful insights to our client partners, identifying ways to address our clients challenges to ensure sustainable growth for our clients and our business.
WHAT YOU WILL DO:
Client Partnership
- Adds value to client relationships based on a deep understanding of our client businesses, designs and takes accountability for leading the account plan and all client interactions. Discusses client feedback and monitors client satisfaction to ensure our service is continually meeting evolving client needs.
- Manages high profile and large projects making sure that key milestones are hit, appropriate resources are available, and that the client is always kept up to date.
- Take on a consultative approach in understanding clients overall objectives through dialogues with key client stakeholders about their ongoing challenges.
Commercial Growth
- Identifies client challenges, prepares proposals accordingly and agrees mutually beneficial agreement with our client partners.
- Role models commercial awareness to ensure ambitious targets are met.
Insights Generation
- Demonstrates an excellent understanding insight and presents compelling stories to senior audiences
- Demonstrates personal credibility while drawing from all Worldpanel portfolios
Service Innovation
- Contributes ideas for improving our services and proactively leads initiatives that will enable us to hit the milestones in our growth plan
- Communicates with key internal stakeholders and escalates any client concerns to aid senior management with prioritizing investment and development efforts
Team Leadership
- Coach and train line reports and other team members, share knowledge and encourage a culture of learning. Help individuals in the team understand how they are each contributing to the achievement of the Worldpanel vision and strategy.
WHAT YOU WILL BRING:
- A commercial & curious mindset with the ability to answer clients big questions, unafraid to have a point of view.
- A strong research practitioner with substantial experience in analyzing data, able to turn complex data sets into clear insights and recommendations.
- Proven experience managing a team and projects to achieve and to grow account revenue in a commercial environment.
- A desire to support individuals development and wellbeing with the ability to manage team workloads, and anticipate client demands.
- Strong communication skills as the role requires the candidate to be a presenter, influencer and coach to the team and to stakeholders.
- Able to cope well with time pressure and make decisions under complex and demanding circumstances
- Bachelor's degree with at least 7 years of relevant (client / agency) experience.
WHAT WE WILL OFFER:
- 20 days of annual leave
- Private health insurance cover
- Flexible working arrangement
- Team bonding activities - We play harder!
- Recognition programs
- Celebration of all main festivals.
