Contact Center (English Skill - Voice)

Responsibilities:

• Handle customer inquiries through inbound/outbound calls.
• Provide accurate information on products, membership benefits, promotions, stores, and service facilities.
• Receive and manage complaints, requests, and feedback in a professional manner.
• Offer initial troubleshooting and guidance on technical or general issues, escalating to relevant departments when needed.
• Deliver excellent customer service aligned with company policies and standards.

Qualifications:

• Bachelors degree in any field.
• TOEIC score 600 or above.
• 12 years of experience in customer service, contact center, or related field.
• Strong English communication skills (listening & speaking).
• Service-minded, good problem-solving, able to work under pressure.
• Flexible to work shifts, weekends, and public holidays.