We are seeking a Collaboration and/or Contact Center solutions specialist to support sales teams by shaping, positioning, and presenting enterprise collaboration and/or customer experience (CX) solutions. This role is strictly pre-sales focused, responsible for solution design, demos, proposals, and technical validation
Key Responsibilities
- Partner with sales teams to qualify opportunities and understand customer business and technical requirements.
- Design high-level solution architectures for collaboration and/or contact center platforms.
- Deliver solution presentations, workshops, and product demonstrations to customers.
- Create technical proposals, solution descriptions, and input for RFP/RFI responses.
- Define value propositions, differentiators, and ROI narratives aligned to customer needs.
- Provide technical validation during the sales cycle (architecture, sizing, integration approach).
- Collaborate with partners and vendors to position best-fit solutions.
- Support pricing assumptions, effort estimation, and solution scope definition.
- Stay current with market trends, competitors, and emerging technologies in Collaboration and/or CX.
Required Qualifications
- Bachelor's or master's degree in IT, Engineering, or related field (or equivalent experience).
- Experience in pre-sales, solution architecture, or technical consulting roles.
- Strong understanding of collaboration and/or contact center technologies.
- Ability to translate business requirements into technical solutions.
- Excellent presentation, communication, and stakeholder engagement skills.
Preferred / Nice-to-Have Skills
- Experience with platforms such as:
- Genesys Cloud/Communicate/AppFoundry
- Cisco Collaboration/UCCX/UCCE/WxCC/WebexConnect
- Zoom Phone/Contact Center
- NICE Cxone
- Microsoft Teams (Meetings, Phone, Direct Routing)/Microsoft Dynamics 365 Contact Center
- Knowledge of customer experience (CX), omnichannel, IVR, and call routing concepts.
- Familiarity with cloud architectures (Azure, AWS).
- Experience responding to RFPs/RFIs.
- Vendor certifications or pre-sales training experience.
Key Competencies
- Customer-facing confidence and storytelling ability
- Strong analytical and solution-mapping skills
- Commercial awareness and sales alignment
- Ability to manage multiple opportunities in parallel
