About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Job description
- Handle incoming case via Live Chat, Click to Call, VIVR both service inquiries, complaints/problem as well as identify, escalate and own service, process and systems improvement
- Support Call Back for Digital Bank enquiries, complains resolution
- Support Departments activity and project assignments
Qualification
- Bachelors degree
- Experienced in voice contact center in banks or other financial institutions
- Overall work experience of 5-10 years in contact center industry preferred
- Interest in Digital Banking and Customer by evidencing prior customer service experience in a customer facing role
- Good command of English skill and Computer Literacy
- Ability to constructively handle unexpected problems (Problem solving skill)
- Ability to learn and understand products and systems of the Bank
- Typing speed of 35 wpm with 95% accuracy in Thai and English
- Able to work on 24/7 shifts rotation (5 working days per week and 2 non-consecutive days-off)
- Be Able to work under pressure and Service oriented
: Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Banks policy.
Additional Requirements
Develop, Engage, Execute, Strategise
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate&aposs age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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