Content Moderator - (Khmer-Thai)

Company Description

transcosmos Thailand, a joint venture of transcosmos and SAHA Group, provides superior services by combining skilled professionals and advanced technology. With a global presence in 28 countries and 162 locations, the company specializes in Cost Reduction Services, Sales Expansion Services, and comprehensive One-Stop Global E-Commerce solutions, catering to clients in over 45 countries. Established in 1966, transcosmos has a long-standing reputation for delivering high-quality BPO services and driving operational excellence with a focus on Asia. We are committed to helping businesses enhance competitiveness through a wide range of strategies and customized solutions.

Role Description

This is a contract on-site role located in Chiang Mai for a Content Moderator familiar with Khmer and Thai languages. The Content Moderator will review, evaluate, and moderate user-generated content in compliance with client policies and guidelines. Additional tasks include analyzing flagged content for decision-making, providing customer support, and ensuring a safe and positive online environment. Training will be provided as part of the onboarding process to meet quality and compliance standards.

• Monitor and review short video content to ensure compliance with legal requirements and community standards.
• Develop, maintain, and implement Community Content Security Standards.
• Contribute to the enhancement and optimization of the Content Management System (CMS).
• Coordinate with supervising departments to address violations of community regulations in a timely manner.
• Update and refine operational standards to ensure effective content governance.

Qualifications

• Bachelor's degree in any related field. (New graduated are welcome.)
• Strong analytical skills for reviewing and evaluating content accurately
• Excellent communication skills in Khmer, Thai, and English
• Proficiency in customer service to handle user inquiries and concerns
• Flexibility to adapt to changing processes and procedures
• Proficiency with common computer office tools and CRM systems is advantageous
• Open-mindedness and cultural sensitivity in a diverse multicultural environment

*We welcome candidates of all nationalities who are proficient in Khmer communication.*