Content Moderator – Korean Speaking

Title: Content Moderator – Korean Speaking (Contract)

Location: Bangkok, Thailand (Work from Office)

Experience: 0-2 Years

24/7 Project with rotational Week Off

Core Competencies:

● Excellent written, reading & spoken communications skills in Required Language and understanding of local culture

● Good communications skills (English) (Korean)

● Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)

● Should have worked in an international technical support environment, search skills, ability to approach problems logically

● Should have experience in transaction monitoring, sampling plan etc.

● Should have conducted calibration sessions both internal and external

● Excellent analytical and research skills

Other Requirements:

● Willing to work in 24x7 environment

● Should be comfortable working with explicit & sensitive content

● Ability to manage critical situations with minimum supervision

● Good interpersonal and communication skills

● Ability to perform in adverse situations

Detailed Role & Responsibilities:

● Ensure on meeting daily KPIs and accountable for the success and quality of the process

● Ability to learn to work with customer internal tools

● Meet the Quality audit sampling & ensure the Quality targets are met

● Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities

● Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos

● Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

● Coaching team members based on the audit findings, their performance and compliances

● Responsible for driving new instructions received from the clients across teams

● To side barge and observe reviewers working on Jobs across all queues

● To provide inputs/insights for process improvements

● Provide floor support

● Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders

● Attend internal & external Calibration sessions

● Assist on Training need analysis

● Assist the TL/TM on bottom quartile management activities

● Help improve the defined processes as we create more automation and gather information

● QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines