Content Moderator (Trust & Safety) / Traditional Chinese & Cantonese Speaking
Report to: Team Leader
Location: Singha Complex, Bangkok, Thailand (On-site, no WFH)
Work Arrangement: 5-day work week with rotational shifts *Rotating days off
Language: MinimumEnglish B1/B2 level and Traditional Chinese & Cantonese C1 or above
Overview:
Content moderator jobs continue to be on the rise as the online world never stops needing content moderation. A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website's guidelines. They also promote excellent customer service and help cultivate a strong community around the brand.
Responsibilities:
(May perform other duties as requested that may not be specifically addressed in this document.)
- Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines.
- Generate data sets for production and machine learning purposes.
- Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
- Review and classify emotions, gestures, and other relevant elements in content.
- Annotate images in heat graphs or spectrograms to determine sleeping or active states.
- Understand and stay up to date with content policies and guidelines.
- Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format.
- Identify content that does not comply with requirements and flag it for action.
- Use judgment to perform required tasks effectively and accurately.
Qualifications:
- Minimum B1–B2 level in English.
- Minimum C1 level in Traditional Chinese and/or Cantonese.
- Must be able to speak, read, and write Mandarin and/or Cantonese to support the required market.
- Bachelor's degree in any field.
- Minimum of 2 years of full-time work experience - applicable for expats (Candidates with qualifications below a bachelor's degree must have at least 5 years of full-time work experience)
- Excellent attention to detail and ability to maintain focus during repetitive tasks.
- Strong understanding of social media platforms and various content types.
- Ability to stay current with evolving content policies and guidelines.
- Analytical and critical thinking skills.
- Ability to work in different shift rotations (24/7 shifts, if required).
- Previous business process outsourcing (BPO), customer service, or content moderation experience is a plus.
