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- Monitor all of Ships Agency incoming / outgoing messages.
- Follow up on vessels as assigned by the Operations Manager.
- Attends to enquiries, requirements & queries pertaining to vessels / principals promptly. At all
times, to act in principals best interest within parameter of local and international regulations,
and within WPS quality standard.
- Maintain good relations and communicate proactively with principals, master, local
shippers/receivers as well as other concerned parties.
- Keep close contact with principals / vessels / master for update ETA.
- Send update ETA and vessel's movements to principals / shippers / consignees / ports and
other concerned parties.
- Submit berth application to the port.
- Ensure that any important issues, delays, or unusual events are communicated immediately to
principals & all other relevant parties without any delay.
- Ensure liaison with stevedores, terminal operators, surveyors and such other personnel as
may be required so that the vessel may be worked in the most efficiency and economical
fashion.
- Render assistance to principals, owner or designated supervisors, master and crew.
- Monitor and keep track of incoming messages, mails, parcels, ship's spare, crew change, etc.
and inform boarding officer in charge.
- Make necessary arrangements for husbandry services e.g. crew change, clearance of ship's
spare, etc.
- Responsible for logging, informing and seeking approval from principals / master and other
concerned parties for any additional services / requirements during the vessel's call.
- After departure of vessel, send update breakdown of additional expenses to principals and
input incurred expenses.
- After departure of vessel, collect and dispatch relevant documents, i.e. NOR, B/Ls, SOF /
Time Sheets, surveyor's reports, etc. to principals.
- Identify and check all port / vendors / sub-contractors invoices and ensure expenses incurred
are billed to various principals.
- Maintain a proper filing system of vessels.
- Any other task as and when assigned by the Operations Manager and the Ships Agency
Manager.
- Ensure final DA is issued within the timeframes of vessel departure
- To achieve Standard of Operation
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