Join Chiva-Som team in Bangkok as our Corporate HR Development Manager, leading Learning & Development, Talent Development, and Employee Engagement initiatives across our Home Office, resorts, and exciting new projects. You will ensure employees are equipped with the right skills, experiences, and growth opportunities, while fostering a positive and engaging workplace culture aligned with Chiva-Soms service excellence standards.
What I will be doing:
Learning & Development
- Design, implement, and evaluate the corporate Learning & Development strategy across all locations.
- Develop and manage training programs for onboarding, compliance, technical skills, service excellence, and leadership capability.
- Ensure achievement of planned training hours per employee and adherence to the HRD budget.
- Evaluate training effectiveness through participant feedback, ROI analysis, and performance outcomes.
Talent Development
- Lead succession planning and oversee the implementation of Individual Development Plans (IDPs).
- Design and manage leadership development programs to build a pipeline of future-ready managers.
- Partner with business leaders to identify skill gaps and design targeted development solutions.
Employee Engagement & Culture
- Plan and deliver employee engagement initiatives, including recognition programs, wellness activities, and staff events.
- Promote a culture of positivity, wellness, inclusion, and open communication.
- Analyze engagement data and implement action plans to strengthen employee experience.
Data, Quality Assurance & Reporting
- Consolidate and monitor training plans across the Home Office and resorts.
- Maintain accurate training records to support compliance, performance tracking, and audit readiness.
- Collaborate with resort HR and operations teams to align HRD strategies with guest satisfaction outcomes.
- Track and report on key metrics such as training hours, participation rates, engagement levels, and service quality indicators.
Support for Projects & Expansion
- Provide HRD and onboarding support for new resort openings and management agreements.
- Build and manage an internal trainer network to support both existing and new properties.
- Ensure all new projects adopt and embed corporate HRD standards and cultural values.
What we are looking for:
To excel in this position, we seek candidates who possess:
- A Bachelors or Masters degree in HR, Organizational Development, Business Administration, or a related field.
- 57 years of experience in Learning & Development or HRD, ideally in hospitality or service industries.
- Demonstrated experience leading training, talent development, or employee engagement initiatives.
- Strong knowledge of talent development, succession planning, and engagement strategies.
- Understanding of guest satisfaction metrics and quality assurance in hospitality.
- Strong facilitation, presentation, and training delivery skills.
- Proficiency in HRIS, LMS, and Microsoft Office.
- Excellent communication skills in both Thai and English.
