COUNTER MANAGER
MISSION
Lead, coach, and empower a team to achieve
sales excellence, deliver
exceptional customer experiences, and ensure
efficient store operations through positive and
collaborative leadership.
Key Job Accountabilities
LEAD SALES PERFORMANCE:
- Define store sales goals and set individual objectives for the team.
- Coach and lead Beauty Advisors to achieve their sales targets
- Monitor KPIs and provide qualitative feedback to Retail Management.
- Leverage market insights and collaborate with corporate retail teams to maximize sales opportunities.
Lead Store Operations
- Control budgets and expenses while optimizing costs.
- Ensure compliance with merchandising guidelines.
- Master and maintain essential store tools (e.g., cash register, time management, clienteling) and beauty tech tools (e.g., diagnostic tools, virtual try-on).
- Oversee inventory management (stock, testers, samples, and other selling tools) to prevent shortages or loss.
- Ensure compliance with data privacy, security, and cash-handling procedures.
- Manage Chat and Shop order processes.
Lead And Develop The Team
- Recruit and onboard new Beauty Advisors in alignment with the HR retail philosophy.
- Drive, motivate, coach, and create a positive working atmosphere within the team.
- Assess and develop Beauty Advisors skills through Connect, training, and feedback.
- Ensure efficient staff scheduling, balancing skills, sales traffic, and store activities
- Drives performance by inspiring a shared vision and enabling the team to overcome obstacles, fostering innovation and a customer-first approach
Create a Best-in-class Customer Experience
- Develop and implement a CRM plan to enhance client loyalty.
- Work closely with Retail Management and HQ to build a client-centric store environment.
- Ensure sales teams deliver a personalized, professional service aligned with CXE & NPS objectives.
- Handle and resolve customer objections and inquiries efficiently and professionally.
- Continuously upskill to adapt to luxury, beauty, and retail business evolution.
For The Counter
- Develop and maintain strong relationships with department store floor managers.
For Fss/Flagship Stores
- Solve boutique operational challenges independently and develop local partnerships.
- Identify opportunities to increase store traffic through community engagement and events.
Skills
- Adapted Communication
- Brand Incarnation
- Briefing
- Coaching Conversations
- Consumer Needs Anticipation
- Cooperation
- Cross-Cultural Agility
- Data-Driven Decision-Making
- Diversity, Equity, and Inclusion Leveraging
- Energy & Stress Management
- Problem-Solving
- Retail Tools Management
- Team Engagement
- Sales Activity Planning
- Social Media Trends Activation
