Credit Approval Team Leader

Responsibilities

Team Management

● Lead and supervise the Credit Analyst team to ensure performance meets defined KPIs.

● Oversee daily credit application processing to ensure SLAs are met in both volume and quality.

● Manage shift schedules to maintain full operational coverage, including weekends and holidays.

● Ensure adherence to Standard Operating Procedures (SOPs) and internal processes.

● Provide training and continuous coaching to new and existing team members.

● Monitor team performance and implement improvement initiatives when necessary.

Credit Assessment

● Conduct thorough credit evaluations, including KYC verification and other screening criteria.

● Analyze applicants creditworthiness and make final approval decisions based on internal

policies.

● Apply professional judgment and past experience to support credit operations and process

improvements.

Qualifications

● Bachelor's degree in any discipline from a reputable university.

● Minimum of 3 years experience leading and managing a team, preferably within credit analyst,

KYC, customer due diligence, or a related operational function. Experience within financial

services, banking, fintech, or lending environments is advantageous but not required.

● Strong ability to assess customer identity and evaluate risk profiles.

● Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools.

● Excellent leadership, interpersonal, and communication skills.

● Good command of English is a must

● Willingness to work in shifts, including weekends and public holidays.