About LINE MAN Wongnai
LINE MAN Wongnai is Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
What You'll Do
- Manage the end-to-end recovery strategy to recover overdue platform receivables & loan installments and amounts across our Rider and Merchant products
- Lead and scale the in-house collection team for early-to-mid-bucket accounts, while simultaneously managing external collection agencies for later-stage or specific high-volume segments.
- Design and execute settlement (haircut) policies, debt restructuring programs, and payment plans for distressed borrowers
- Collaborate with other teams to utilize LMWN's internal levers effectively (e.g., GMV deduction, notifications, temporary suspension, etc.)
What You'll Need:
- 5+ years in collections, recovery operations, preferably within Fintech, Unsecured Consumer Lending, or a Gig-Economy platform
- 3+ years of direct management experience, specifically overseeing both internal collection teams and external vendor relationships
- Strong analytical mindset; ability to build and interpret capacity plans, vintage curves, flow rates, and agency performance metrics
- Experience managing automated repayment systems and working with CRM/Collection modules/Auto dialer
- Deep, practical knowledge of the Thai Debt Collection Practices Act and relevant BOT market conduct regulations
