CS Operations, Specialist

Job Description

. Provide product and service information to customers and to agents and business partners as appropriate
. Identify upselling opportunities to maintain and increase income streams from customer relationships
. Recommend and implement programmes to support customer needs
. Resolve customer claims and complaints
. Develop initiatives to proactively inform and educate customers
. Coordinate customer survey with marketing team and develop improvement plans in response to customer survey
. May develop and deliver functional / technical training in customer service related areas

. Responsible for other relating tasks as assigned to align with business policy and build long term business growth.

. Explore opportunity to improve work flow and build healthy environment

.Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link