Handling inbound customer calls and responding to email/chat enquiries in a professional and courteous manner
Act as a focal point of spare part sales for walk-in customers
Providing accurate information, advice, and assistance to customers
Troubleshooting and resolving customer issues and complaints effectively and escalating complex or unresolved issues to the appropriate team or manager
Prepare reports and support in administrative task of department such as PR issuing, expense claims etc.
Qualifications
Diploma or Bachelor&aposs Degree in any field
At least 1 year of proven experience in a customer service or call centre environment
Strong communication and interpersonal skills with the ability to provide excellent customer service
Excellent problem-solving and conflict resolution skills
Proficiency in both English and Thai, both written and verbal
Proficient in using customer relationship management (CRM) systems and Microsoft Office suite
