Job Title: Customer Care Manager | B2B Sales & Customer Experience
Location: Gurugram, Haryana (on-site)
Experience: 3–4 Years
Salary: ₹35,000 – ₹50,000 per month (Based on Experience)
Working Days: 5.5 Days a Week (Rotational Off)
About The Role
Are you passionate about delivering exceptional customer experiences while driving business growth
We are looking for a proactive and customer-focused
Customer Care Manager who can lead both customer support and B2B sales initiatives. This role is ideal for someone who enjoys solving customer challenges, building long-term client relationships, improving operational processes, and leading high-performing teams.
If you have experience in customer support, B2B sales, or key account management and thrive in a fast-paced environment, we'd love to hear from you.
Key Responsibilities: Revenue & Business Growth
- Drive revenue growth through B2B and assisted sales channels.
- Build and manage corporate partnerships and key client relationships.
- Develop and execute sales strategies to achieve business targets.
- Monitor conversion rates, customer retention, and revenue performance.
Customer Experience & Escalation Management
- Take ownership of the end-to-end customer journey.
- Resolve high-priority customer escalations with professionalism and urgency.
- Maintain high customer satisfaction by ensuring timely issue resolution.
- Improve service processes, SLAs, and escalation management frameworks.
Team Leadership & Performance
- Lead, mentor, and develop customer support and sales teams.
- Define KPIs, monitor performance, and provide regular coaching.
- Conduct performance reviews and implement improvement plans.
- Foster a customer-centric, collaborative, and high-performance culture.
Cross-Functional Collaboration
- Work closely with Operations, Supply Chain, Product, and Technology teams.
- Represent customer feedback internally to improve products and services.
- Identify process improvement opportunities to reduce customer complaints and enhance operational efficiency.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong customer relationship and stakeholder management abilities.
- Experience handling customer escalations and complex service scenarios.
- Analytical mindset with the ability to make data-driven decisions.
- Strong leadership, ownership, and problem-solving skills.
- Ability to perform effectively in a fast-paced, dynamic environment.
Eligibility
- Graduate in any discipline (MBA preferred).
- 3–4 years of experience in Customer Support, Customer Success, Sales, Customer Experience, or Operations.
- Hands-on experience in B2B sales or Key Account Management is essential.
- Previous experience managing or mentoring teams will be an advantage.
- Experience in start-ups, e-commerce, service-based businesses, SaaS, logistics, rental, or customer-centric organizations is preferred.
Why Join
- Opportunity to lead both customer experience and revenue initiatives.
- High ownership with significant career growth opportunities.
- Collaborative and fast-paced work environment.
- Competitive salary based on experience.
- Opportunity to make a direct impact on customer satisfaction and business growth.
Skills: revenue,customer support,customer,customer experience,sales,b2b sales,ownership,management,b2b
