Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimize fleets, driver behaviour, insurance risk, safety and asset recovery.
Cartracks impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, and Asia Pacific. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.
Remarks
- Available to start on 31 August 2026 under a 4-month contract, from 31 August 2026 to the end of December 2026.
- Upon completion of the contract, there is an opportunity to be converted to a permanent employee based on performance and position availability.
Responsibilities
- Handle customer inquiries through inbound calls, Line Official Account (Line OA) chat, and email support.
- Provide initial support and user guidance for the company's applications, GPS vehicle tracking systems, dash cameras, and other related products and services.
- Coordinate with relevant teams, such as IT and Technical Support, to resolve customer issues, monitor case progress through completion, and communicate updates and resolutions to customers.
- Record and maintain accurate case information, including updates and actions taken, in the system.
- Prepare and maintain case summary reports, including ticket volume, case status, resolution progress, and case closure results.
Requirements
- Vocational Certificate in any related fields or higher education certificate
- Minimum 1 year of experience in Customer Service/Call Center/Customer Care/Help desk
- Fair Command of English (Read and Write E-mail)
- Passion and Service mind
- Familiar with Microsoft Office applications
- Hands-on and a positive attitude
- Team player, with a high level of energy and able to work independently
- Able work under pressure, coordination skill, multi-tasking, service-minded
Work Arrangement
- Office-based
- Working days: Monday to Friday
- Working hours: 8:30 AM – 5:30 PM
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