About Us
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Recruiter to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Handle customers enquiries via outbound/inbound calls and email correspondences
- Data Entry in the system and make sure that it is correctness
- Escalates inquiries or issues to relevant departments and ensure proper follow-up
- Ensure quality customer service and maintain good phone etiquette
- Follow up Customer case
- Assist with any administrative duties and to perform any ad-hoc duties, as and when required
Requirements
- Bachelor's degree in any related fields
- Minimum 1 year of experience in Customer Service/Call Center/Customer Care/Help desk
- Fair Command of English (Read and Write E-mail)
- Passion and Service mind
- Familiar with Microsoft Office applications
- Hands-on and a positive attitude
- Team player, with a high level of energy and able to work independently
- Able work under pressure, coordination skill, multi-tasking, service-minded.
