Job Summary
Provide excellent customer service by handling customer inquiries, resolving complaints, and delivering accurate information about the company's products and services. This role requires strong English communication skills and the ability to work in rotating shifts, including night shifts.Responsibilities
- Provide professional customer support by answering inquiries about the company's products, services, and policies.
- Handle customer complaints and resolve issues promptly and effectively.
- Deliver excellent customer service to ensure a positive customer experience and high customer satisfaction.
- Accurately record customer interactions and follow up on unresolved cases as required.
- Work collaboratively with internal teams to resolve customer issues in a timely manner.
Qualifications
- Bachelor's degree in any field.
- 0–2 years of experience in a Contact Center, Call Center, Customer Service, or related role. Fresh graduates with strong English communication skills are welcome to apply.
- Good command of English, both spoken and written.
- Strong communication, problem-solving, and customer service skills.
- Able to work in rotating shifts, including night shifts, weekends, and public holidays.
- Able to work under pressure and handle multiple customer inquiries effectively.
- Proficient in Microsoft Office and able to learn new systems quickly.
