Customer Development Manager

Kenvue is currently recruiting for:

Customer Development Manager

This position reports into Group Customer Development Manager and is based at Thailand.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage and have brilliant opportunities waiting for you! Join us in shaping our futureand yours.

What You Will Do

Key Responsibilities

1. Customer Strategy & Relationship Management

• Build and maintain strong partnerships with Lotus's buying, merchandising, ecommerce, and supply chain teams.
• Lead annual Joint Business Planning (JBP) covering sales targets, category growth plans, and strategic initiatives.
• Negotiate yearly trading terms, promotional funding, and assortment agreements to achieve mutual growth.

2. Sales & P&L ManagementOwn the full P&L for the Lotus's account, including revenue, gross margin, trade spend, and profitability.

• Drive delivery of monthly, quarterly, and annual sales targets.
• Monitor performance by Category, Brand, SKU, and channel (offline + online), taking action to close gaps.

3. Assortment, Promotion, and In-Store ExecutionManage product listing, delisting, and distribution expansion across Lotus's formats.

• Plan and execute promotions aligned with customer insights and category strategy.
• Collaborate with trade marketing and sales operation teams to secure in-store fundamentals: availability, planogram compliance, and visibility.

4. Category DevelopmentWork with Lotus's and internal Category teams to develop category growth strategies.

• Leverage shopper insight, market data (e.g., EGG insight, NielsenIQ), and Lotus's POS data to optimize assortment and shelf layout.
• Identify innovation opportunities and ensure successful launches.

5. Demand Planning & Supply Chain CoordinationPartner with Demand Planning, Logistics, and Lotus's Supply teams to ensure high service level and minimize OOS.

• Lead forecasting discussions, manage promo uplifts, and resolve service issues.
• 6. Internal Collaboration & ReportingWork cross-functionally with Trade Marketing, Marketing, Finance, and Supply Chain.
• Provide regular business performance updates, insights, and actionable recommendations.
• Prepare customer presentations, scorecards, and negotiation documents.

What We Are Looking For

Required:

• Good strategic thinking and well-planned in executions.
• Good analytical skills, supervisory, leadership and good team player.
• Strong knowledge of Sales Performance Management system on In-Store Missions, Customer Management, Category Management skills.
• Good command of English.
• Proficiency in Market Intelligence (especially EGG insight), Excel, Power BI, and presentation tools.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability