Job Description
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Job Title: Customer Engagement Senior Supervisor
Posting Start Date: 12/22/25
Posting Location: Bangkok, TH
Requisition ID: 42509
Responsibility
(Focus: Support execution, community engagement, awareness coordination at physical presence)
- In-Store Experience Execution & Environment Support
- Ensure daily readiness of store environment, including cleanliness, product display, and experience zones.
- Support the execution of in-store campaigns and seasonal activations.
- Coordinate with store teams to maintain high standards in service and visual presentation.
- Monitor the physical space to ensure it reflects brand identity and supports partner visits.
- Community Engagement Activities
- Assist in organizing in-store events such as product demos, workshops, and partner meetups.
- Facilitate event logistics (venue setup, materials, registration, follow-up).
- Promote participation in activities that foster peer-to-peer connection and partner engagement.
- Serve as a warm, welcoming point of contact for partners during events.
- Brand Awareness & Campaign Coordination
- Implement promotional materials and displays for new launches and initiatives.
- Support local awareness efforts through in-store communication and signage.
- Ensure partners are informed about current campaigns, services, and opportunities.
- Help monitor partner feedback related to awareness and program clarity.
- Cross-Functional Coordination
- Work closely with internal teams (e.g., Sales, Marketing, Training, Operations) to support execution of experience activities.
- Communicate event or campaign needs to relevant departments in a timely manner.
- Prepare event summaries and assist in post-activity feedback collection.
- Service Support & Partner Empowerment
- Assist partners in understanding and using store services, tools, and facilities.
- Support onboarding of new partners through store tours and service introduction.
- Actively listen to partner feedback and escalate insights for action.
- Experience Monitoring & Improvement
- Gather basic data on event attendance, partner satisfaction, and store activity.
- Help prepare reports and suggest improvements based on front-line observations.
- Support quality checks on service standards and store experience
Qualifications
- Bachelor's degree in any related field.
- At least 3 years in Engagement Activities, Customer Engagement, Marketing Activities field.
- Enjoy organizing activities and creating new, innovative ideas for engagement programs.
- Strong interpersonal and collaboration skills.
- Proficient in Microsoft Office, especially Excel and PowerPoint, as well as Canva.
- Strong analytical data and presentation skills.
- Exceptional collaboration, communication, and problem-solving skills.
- Able to handle multiple tasks and work effectively in a fast-paced environment.
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