Contract Duration: Start Date – 30 Jun 2026 (renewal based on performance)
Location: Gaysorn Tower, Bangkok
Workdays: Mon – Fri (9.00 – 18.00 hrs.) Office & WFH
Salary: up to 25,000 THB/Month
Benefit: based on Thai Labor Law
• Social Security Fund
• Annual Leave 6 days/year (after probation 119 days)
• Other leave day by law
Responsibilities
- Manage and resolve external and internal cases while ensuring full compliance with company policies and service standards
- Provide support to users and stakeholders through multiple communication channels in a timely and professional manner
- Communicate clearly and professionally to resolve issues, explain actions, and maintain positive working relationships
- Provide technical support and assist merchants with navigation, product listings, account management, and troubleshooting issues related to company products
- Process and document cases according to established SOPs, ensuring accurate and complete records of all interactions and outcomes
- Create and deliver presentations summarizing insights, findings, and recommendations for internal teams
- Support marketing activities, including campaign setup, coordination, execution, and ensuring accurate adherence to campaign requirements
- Work with operational to generate insights that support team decision-making
- Assist with ad hoc tasks such as developing presentation decks, consolidating reports, and supporting management requests
Qualifications
- 1–2 years of experience in operations, or related fields
- Experience in tech, e-commerce, or fast-paced environments is preferred
- Experience in marketing operations or campaign setup is a strong advantage
- Strong communication, negotiation, and interpersonal skills, with the ability to explain complex issues clearly
- Ability to work under pressure and handle challenging situations professionally
- Highly detail-oriented with excellent organizational skills and strong adherence to deadlines
- Proficiency in CRM systems, reporting tools, and operational workflows
- Good Excel skills, including formulas, pivot tables, VLOOKUP, and chart creation
- Ability to create and deliver structured presentations and analytical reports
