Customer Quality Engineer / Quality Management Specialist

Job Description

What You'll Do

• Act as the voice of the customer inside our plant - managing complaints, audits, data, and reports.

• Coordinate between plants for incoming and outgoing products.

• Support new projects & engineering changes: prototypes, testing, reporting, PPAP submissions, ECR/PCR handling.

• Drive customer complaint resolution - analyze, implement, and follow up on corrective actions.

• Track and reduce failure costs, both internal and external.

• Collect and share customer insights to shape our future business strategies.

• Take part in defining product-specific characteristics and customer touch points.

Other Responsibilities

• Maintain and improve quality systems (work instructions, inspection standards, customer requirements).

• Manage annual budgets related to quality.

• Handle non-conformities and support continuous improvement (CIP meetings, OPL implementation).

• Act as a safety coordinator, leading the team in all safety initiatives.

Qualifications

What We're Looking For

• Bachelor's degree in Industrial Engineering or a related field.

• Strong experience in Quality Management Systems (QMS).

• Excellent coordination and problem-solving skills.

• Strong communication in English (speaking, listening, reading).

• A proactive mindset, with the ability to represent customer needs and ensure product quality excellence.

Additional Information

Why Join Us

• Be a key player in ensuring customer satisfaction and product excellence.

• Gain exposure to international quality systems and customer touchpoints.

• Work in a dynamic environment where your input shapes both process improvements and business growth.

• Join a team that values safety, collaboration, and continuous learning.

Location:

Apply Now and help us raise the bar in customer quality management!