Customer Relation Specialist

We are urgently seeking for our vacancy job as below detail.

Location:AIA East Gateway, Bangna

Key Responsibilities: -

• Accepts and processes orders for handover to Operations.
• Proactively informs customer on shipment status and exceptions.
• Provides spot quotations and performs up-and cross-selling on inbound customer calls.
• Passes on leads to Sales.
• Handles customer inquiries.
• Takes and handles any customer complaints solves customer complaints or assigns tasks to other functions.

Qualification: -

• Bachelor's degree or higher in any field.
• At least 2 years experience in Freight Forwarding Business with Airfreight Export Background.
• Good knowledge of customer services processes and systems.
• Ability to identify and meet customer needs in a pleasant and friendly manner.
• Excellent communication and interpersonal skills.
• Good command of written and spoken English.
• Ability to work under pressure.
• Able to work on shift

Note: Guarantee Bonus / Target Bonus / Group Insurance / Opportunity growth in the organization.