Key Responsibilities
- Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and providing personalized service.
- Trade Execution: Execute OTC trades on behalf of clients efficiently and accurately, ensuring compliance with regulations and company policies.
- Risk Management: Assess and manage risks associated with OTC trading activities, implementing appropriate risk mitigation strategies.
- Compliance: Ensure compliance with regulatory requirements and internal policies related to OTC trading activities.
- Documentation and Reporting: Maintain accurate records of OTC transactions and prepare reports as required by regulatory authorities or internal stakeholders.
- Client Education: Educate clients on OTC trading products, risks, and opportunities to help them make informed decisions.
- Conflict Resolution: Resolve any disputes or issues that may arise during OTC trading activities, ensuring a satisfactory resolution for all parties involved.
- Collaboration: Work closely with internal teams such as compliance, treasury, KYC team and relevant team to ensure smooth execution of OTC trading activities.
- Continuous Learning: Stay updated on industry developments, regulatory changes, and best practices in OTC trading to enhance professional knowledge and skills.
Additional Responsibilities:
- Account Onboarding and KYC Verification
- OTC Client Support
- Transaction Recording
- Prompt Client Service
- Complex Issue Resolution
- Compliance and Legal Support
Skills & Other Qualities Required
- Strong Communication Skills: Clear communication with clients and internal teams.
- Client Relationship Management: Building strong relationships with high net worth clients.
- Analytical Skills: Proficient in trading analysis.
- Attention to Detail: Accurate execution of trades and record-keeping.
- Problem-Solving Skills: Ability to resolve conflicts and address client needs promptly.
- Compliance Knowledge: Understanding of regulatory requirements.
- Team Collaboration: Working closely with internal teams.
- Continuous Learning: Staying updated on industry developments to effectively educate clients on OTC trading.
- Adaptability: Handling various tasks effectively.
- Organizational Skills: Prioritizing tasks and managing time effectively.
- Ethical Conduct: Upholding ethical standards and confidentiality.
- Experience and Education: Experience in customer support, with a strong understanding of the financial industry and a relevant educational background.
- Be able to work effectively under intense pressure and tight time constraints
- Flexibility: Able to adapt to varying work hours and schedules.
- Good communication skills in both written and spoken Thai and English, with proficiency in English being highly beneficial.
