Overview
Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platforms
.
CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers satisfaction on high quality advertisement and promotion
s.
Qualificati
- ons
Bachelor's degree in any fi - eld.Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experie
- nce.Prior working experiences in customer-oriented product environment, consulting, or operations r
- ole.Ability to follow process and collaborate effectively to work in a t
- eam.Basic knowledge on Social media platforms as well as Computer operati
- ons.Inbound calls, email and chat support experience as an advant
- age.Have exceptional grammar typing accuracy skills experience with business communicat
- ion.Patience when handling tough ca
- ses.High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be suppor
- ted.Flexible in shifting sched
- ule.Must be able to speak, read and write the required language to supp
ort.
Responsibil
- ities
Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live - chat.Identify customer needs and assist them in using specific features and functionalities in the social media pla
- tform.Follow-up with customers to ensure their technical issues are res
- olved.Become and remain knowledgeable about social media products and community stan
- dards.Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of
- users.Identify inefficiencies in workflows and suggest solu
- tions.Enforce social media Terms of Use by carefully monitoring reports of abuse on the
- site.Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the
- site.Recognize trends and patterns, and escalate issues outside the company policy to the global
- team.May be required to work in a 24/7 shift rotation in the f
uture.
