Customer service advisor(Thai)

Job Title:

Customer Advisor (Electronic After-Sales Service)

Job Description

We are looking for a Customer Advisor to join our Electronic After-Sales Service team. In this role, you will assist customers following their product purchase, handling tasks such as issuing invoices, processing product returns, and managing damage claims.

The position primarily involves inbound customer calls, providing support and solutions to ensure a positive post-purchase experience.

Responsibilities:

Receive in-bound calls from customers regarding after-sales service.

Perform after-sales service tasks to customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchased, replace products for customers in case it's defective.)

Resolve customer complaints and issues, offering appropriate solutions in a timely and efficient manner.

Preferred Qualification:

Multitasking skills

Required Qualification:

Thai national

Highschool diploma

Fluency in both Thai and English (CEFR B2 above) is required, including reading, writing, and speaking skills.

Work Location: Onsite

Working Shift & Day:

Shift pattern and day will be provided in advance

Shift starting time from 09:00 to 12:00

1 month training

Work day can be any 5 days of the week, weekly off can be any 2 consecutives day of the week (there could be a rare occasion where weekly off is split)

Benefits

Monthly KPI & Attendance incentives

Medical/Accident Insurance

Location:

THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

Language Requirements:

English (Required), Thai (Required)