Customer Service Agent

Responsibilities

• Offer customer support through various channels, including LINE OA, Facebook Inbox, website chat, email, and phone calls.
• Answer inquiries about products, services, and promotions in a professional and accurate manner.
• Troubleshoot basic issues; escalate complex cases to relevant teams (e.g., Loan, Marketing, KYC, Product).
• Ensure excellent customer experience by handling both chats and calls (if any) with empathy and clarity.
• Follow up with customers to ensure satisfaction.
• Collect customer feedback to improve service quality.
• Record customer interactions, issues, and FAQs in CRM.
• Maintain service standards (SLA) for response time and communication quality.

Qualifications

• Bachelors degree or equivalent (any field).
• Strong communication skills (both written and verbal) with a polite, professional tone.
• Good problem-solving and logical thinking skills.
• Ability to work under pressure and handle multiple tasks (calls & chats).
• Flexible to work in rotating shifts. (10.00-22.00)
• Positive Attitude with customer-centric mindset and sense of urgency.
• Previous experience in call center, chat support, or customer service is an advantage.
• Basic digital technology, fintech, or cryptocurrency knowledge is an advantage.