Customer Service Agent with FB Ad Experience

We're Hiring: Customer Service Agent with Facebook Advertising Expertise

Do you have hands-on experience with Facebook advertising and enjoy helping clients succeed ExiScale is looking for a Customer Support Agent to provide expert account management and client support, helping clients navigate their Facebook ad accounts, troubleshoot issues, and ensure campaigns run smoothly.

About the Role:

This is a full-time, remote position. You'll be the first point of contact for clients who need help managing their Facebook ad accounts, ensuring a smooth and professional support experience.

Key responsibilities include:

• Assisting clients with Facebook Business Manager and Ads Manager account setup and navigation
• Troubleshooting account issues and policy restrictions
• Guiding clients through ad-related questions and ensuring best practices are followed
• Escalating complex issues and submitting appeals when needed
• Answering client queries clearly and professionally via calls, chat, or email
• Documenting issues and solutions accurately for internal reference

What We're Looking For:

• Strong hands-on experience with Facebook Business Manager and Ads Manager (required)
• Solid understanding of Facebook ad policies, restrictions, and account management best practices
• Fluent in English (written and spoken)
• Excellent customer service skills, clear communication, patience, professionalism
• Well-organized and able to manage multiple tasks efficiently
• Bonus: familiarity with digital marketing tools, sales, or negotiation

Compensation:

• Starting salary: 30,000 THB/month

Why Join ExiScale:

• Fully remote
• Be part of a team that's redefining advertising support for businesses
• Collaborate with a motivated, supportive group of professionals

How to Apply:

If you have strong Facebook ad experience and a passion for helping clients, we want to hear from you. Apply on LinkedIn and tell us why you'd be a great fit.

Know someone who'd be perfect for this role Share this opportunity with them.