Customer Service Assistant Manager

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Dole is one of the world&aposs largest producers and marketers of high-quality fresh fruits, with a growing line of quality packaged and frozen foods. Doles dedication to quality is a commitment solidly backed by: comprehensive programs for food safety, scientific crop protection programs, stringent quality control measures, state-of-the-art production and transportation technologies, continuous improvement through research and innovation, and dedication to the safety of their employees, communities and the environment.

Job Purpose

The Customer Service Assistant Manager plays a key role in driving efficient demand planning and order management for DSI markets, ensuring timely and accurate fulfillment of customer requirements. This role is responsible for overseeing sales order processing, coordinating with factories and cross-functional teams, and supporting market engagement through proactive communication, shipment tracking, and issue resolution. By aligning demand forecasts with allocation and production updates, the position helps optimize inventory flow, enhance customer satisfaction, and contribute to continuous improvement initiatives that support overall business goals.

Principal Duties and Responsibilities

• Demand Planning

1. Involve in Demand Forecasting for all DSI markets relative to the allocation given for each product group.
2. Monitor the movement of demand and rebalance the volume in a timely manner based on the allocation for each product group and actual shipments of prior periods.
3. Communicate to each market regularly the updates on the demand versus allocation.
4. Reflect the demand forecast, both short term and long term, in Blue Yonder on a regular basis.

• Responsible for Order Management of DSI markets (JAPAN | FUTURE CORE)

1. Create Sales Orders (SOs) in SAP and include important instructions for the factories to follow.
2. Monitor the movement of SOs driven by different factors such as market advice, customer contracts, production and shipment status, material allocation and others.
3. Monitor the updates on the production until the shipment of Finished Goods through Consolidated Planned Shipments (CPS) and Weekly Meetings.
4. Coordinate with source factories for the completion of Sales Order.
5. Identify the Loss Reasons for those items with delays | shortfall on shipments.

• Support market on the following:

1. Inquiries related to DSI Products.
2. Provide the most efficient and cost-effective options for the markets related to the shipment of products.
3. Follow-ups on market concerns related to the shipment of Sales Orders.
4. Price Update in SAP.

• Lead the regular meetings with markets and facilitate the effective discussion to ensure that the SOs updates are discussed, and the other concerns of the markets are addressed.
• Can adapt the challenges brought by the changes in the business, market and company strategies, company-wide direction and global economic settings.
• Can work effectively with different departments in the organization such Operations | Finance | Supply Chain and Quality Assurance team both from factories and regional setup.
• Maintain and enforce safety & security rules and regulations and ensure an effective accident prevention program of the department.
• Participate actively in Company Continuous Improvements and to lead and direct activities related to improvements as needed.
• Perform other duties as assigned.

Qualification and Requirements

Education : Bachelors Degree in Business Administration

or other related discipline

Experience : 7 years of work experience in related field.

English proficiency is a must.

SAP and Blue Yonder know-how are advantageous.

Proven experience in customer service, with a track record of handling complex issues and leading teams.

Competencies

Knowledge : Business Administration or Shipment Processes

Skills : Planning, Communication, Leadership, Analytical,

Problem Solving, Computer Proficiency (MS Excel | MS Outlook | MS Teams), English Language

Behaviors : Smart, Organized, Accurate, Detail-Oriented,

Customer-centered, Energetic, Creative

Others : 7 years of working experience

Note: This recruitment is on behalf of Dole Thailand. Dole Asia Company Limited - Global Business Services is the recruitment arm of various Dole entities across the company and supports recruitment efforts.