Customer Service Associate | Thailand

Join Our Team at Hytech Philippines!

Who we are:

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle-and back-office support, to empower our clients with streamlined operations and cutting-edge strategies. Our key clients include top trading platforms and cryptocurrency exchanges.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.

Our Philippines Team:

We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage.

The Role:

The role involves providing front-line support to customers through live chat, phone, and email. You'll be responsible for answering inquiries, resolving issues related to products, platforms, and promotions, and addressing customer feedback and complaints in a professional manner. The position also includes recording and updating customer information as needed, handling documentation and administrative tasks within the department, and assisting with translation for customer announcement notices.

Qualifications and Requirements:

• Tertiary education, diploma or above.

• Willing to work on shifts (including weekends if required).

• Proficient in Microsoft Office.

• Fluent English including written and verbal communication skills.

• Effective communication skills.

• A logical and analytical approach to problem-solving.

What We Offer:

• Career Development – Be part of a pioneering account where you can maximize your skills and grow with a driven team.
• Competitive Compensation – Your hard work is recognized with a fair and rewarding salary.
• Positive Work Culture – We've built a workplace you'll love—supportive, motivating, and energizing.
• Work-Life Balance – We care about your well-being and strive to provide a fulfilling and joyful work experience.

Perks and Benefits:

• HMO coverage starting on Day 1
• Non-taxable allowances (rice, medical, clothing, laundry)
• Complimentary coffee and snacks
• Employee referral incentives

Why Choose Us

We foster a collaborative and supportive work environment where initiative and teamwork are valued. If you're looking for a role where you can make a real impact and grow your career, this is the place for you.

Ready to apply

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We're excited to meet you!