Your Job
The APAC Order Management role is accountable for end-to-end order execution across the APAC region. The role ensures orders are processed accurately, timely, and in full compliance with company standards, while coordinating closely with Sales, Supply Chain, Logistics, Plants, and Finance to deliver a consistent and high-quality customer experience.
Our Team
You will be reporting to the
Order Management Leader and be part of the customer experience team under supply chain capability.
What You Will Do
- Manage end-to-end execution of customer orders from receipt to delivery in accordance with defined SLAs.
- Own order status management and customer follow-up, acting as the primary point of contact for order, shipment, and delivery updates.
- Coordinate cross-functionally to resolve order execution, supply chain, logistics, and system-related issues.
- Issue timely and accurate order confirmations, shipment documentation, and other required customer communications.
- Support inventory optimization efforts, including management of MTO (Made To Order) and aged inventory in collaboration with Sales and Planning.
- Contribute to continuous improvement initiatives, including digital adoption, process standardization, and system enhancements.
Who You Are (Basic Qualifications)
- Bachelor's degree in business administration or any related field.
- At least 3 years of experience in customer service, order management, sales coordinator or related areas.
- Proficiency in Thai and English.
- Excellent communication and interpersonal skills.
- Strong understanding of order management and supply chain processes.
- High attention to detail and data accuracy
- Ability to manage multiple stakeholders and priorities.
- Customer-focused mindset with effective communication skills.
- Continuous improvement and problem-solving orientation
- Experience with Salesforce (SF), WGS, Excel, and relevant Order Management software.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes, offices and cars and in some of the world's most iconic projects.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
