Monitor, respond, and resolve all Live Chats/Inquiries on Products, Orders, Refunds & Returns/Exchanges across multiple eCommerce platforms to ensure that all customers queries and expectations are well managed.
Assist in general administrative duties and/or ad-hoc issues.
Job Requirements:
O Level or Diploma in any field.
Background in eCommerce, operations, and/or customer service is a major advantage Computer and internet savvy
Independent, resourceful, and detail-oriented
Team player, honest and reliable
Excellent organizational and time management skills
Excellent verbal and written communication skills
Able to cope with fast fast-paced working environment
Well-versed in MS Office and Google applications; mandatory to know basic Excel
